Why TCO in the Benchmark?
The Total Cost of Ownership (TCO) part of the ITSMF-Benchmarking brings the opportunity for organizations to create a comparable inventory of IT assets and Management & Support Effort related to financial and performance metrics. Creating a financial overview provides a universal communication platform for all those involved in using, directing and governing the generic IT infrastructure. After all everybody speaks the language of money!
Why restrict to the generic IT infrastructure?
The ITSMF-Benchmark is aiming for a comparable overview in IT costs. Specific IT infrastructure makes an objective comparison very difficult: specific is in origin not comparable. It is our experience that most of your generic IT infrastructure is comparable, and therefore a solid foundation for benchmarking. Only very few thrive their automation only on specific infrastructure components. And where 80% of automation is generic we should be able to set up and maintain a comparable benchmark for generic IT Infrastructures. As long as we can separate specific from generic, TCO will be a valuable part of the ITSMF-Benchmark.
Where does TCO fit in the ITSMF-Benchmark?The TCO part is build around a detailed questionnaire trying to make an inventory of all your generic IT components together with the way your infrastructure is build, the tools you are using and the way your IT professionals interact and perform. This comprehensive overview is translated to cost and human effort, and can be compared on the fly with your own financial situation and organization. Main engine of this cost calculation model is a continuously growing dataset as other members of the ITSMF community are offering their data to the Benchmarking database. Together with the other parts of the ITSMF Benchmark you get a complete and detailed overview of your IT practice with an indication of potential risks and where you can improve.