Status

Model:

    • ISO/IEC questions - ready
    • ITIL Maturity questions - ready
    • Metrics questions - Ready
    • TCO questions - minimized as we do not want to compete with regular Benchmarkers; High level cost only !
    • Tool questions - ready
    • Project-, Program- and Portfolio Management available seperately

 

The ITSMF-Benchmark is fully operational and has proved its value at (amongst others):

    • ABN AMRO (Europe & South America)
    • Infor
    • ING Real Estate
    • Mammoet
    • Rabobank NL
    • Van Oord Dredging & Marine Contracting

General

Results from the 2010 database

ITSMF-Benchmarking showed detailed information from the 2010 database on the stand at the 2010 ITSMF NL Annual conference. The data is based on 90 assessments on Incident Management where we only use about 40 because of data quality.

We let you draw your own conclusions

full story »